Customer Success Manager Remote Job | 99k – 150k USD/year

BigID is seeking a dynamic individual to join our remote team in the United States. In this full-time role, you’ll be pivotal in managing customer relationships, mitigating risk, and driving revenue, ensuring our clients derive maximum value from BigID’s platform.

Your role will involve building and nurturing trust with key stakeholders and executives, advocating for customer needs within BigID, and conducting Executive Business Reviews to align on goals and outcomes. You’ll also collaborate closely with Sales and Services teams to drive renewals, cross-sells, and upsells while identifying product improvements based on industry trends and customer feedback.

To excel in this position, you should bring over 4 years of experience in Customer Success or Account Management, with a solid background in big data, privacy, or data governance. Your expertise in understanding customer needs, coupled with strong communication and problem-solving skills, will be crucial in thriving within our fast-paced startup environment.

Customer Success Remote Job Detail

Duties and Responsibilities of Customer Success

Adherence to Values: Embrace and exemplify BigID’s core values of Care, Do, Try, and Shine in all interactions and initiatives.

Customer Relationship Management: Oversee and cultivate strong relationships with customers, managing both risk and revenue to ensure satisfaction and retention.

Trust Building: Establish and maintain meaningful connections with key stakeholders and executives within each account, fostering trust and collaboration.

Customer Advocacy: Serve as the voice of the customer within BigID, advocating for their needs and issues to drive improvements and resolve challenges.

Executive Business Reviews: Conduct regular reviews with key stakeholders to discuss goals, outcomes, and value realization, aligning expectations and performance.

Cross-Functional Collaboration: Work closely with Sales and Services teams to drive renewals, cross-sells, and upsells, contributing to overall business growth.

Risk Identification and Mitigation: Identify potential risks to customer satisfaction and success, developing and executing cross-functional risk mitigation plans.

Product Improvement: Stay informed about customer needs, industry trends, and market activities to suggest and drive product improvements and innovations.

Requirements For Customer Success USA Remote Job

• Manage Customer Relationships: Oversee customer interactions to ensure satisfaction, address concerns, and maintain a positive relationship.
• Build Trust: Develop and sustain strong relationships with key stakeholders and executives in each account.
• Advocate for Customers: Represent customer needs and issues within BigID, ensuring their concerns are addressed and their needs are met.
• Conduct Executive Business Reviews: Organize and lead reviews with key stakeholders to evaluate goals, outcomes, and value achieved from BigID’s services.
• Collaborate with Teams: Partner with Sales and Services teams to drive customer renewals, cross-sell, and upsell opportunities.
• Identify and Mitigate Risks: Detect potential risks to customer success and implement cross-functional strategies to address and mitigate them.
• Suggest Product Improvements: Monitor customer feedback, industry trends, and market activities to recommend enhancements to BigID’s products.
• Uphold Core Values: Demonstrate and promote BigID’s values of Care, Do, Try, and Shine in all professional interactions and activities.

How to Apply at BigID in America

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